Travelmenu.com Ltd Terms and Conditions
Introduction
Please read these booking conditions carefully, they, along with the information in any itinerary or invoice which you receive from Travelmenu, set out the terms and conditions of the contract (if there is one - see below) between you and Travelmenu. It is important to establish whether Travelmenu is acting as agent or principal.
Where Travelmenu act as agent, for example in retailing to you package holidays organised by other operators/organisers, we will clearly say so. In such cases there is no contract between us, and Travelmenu will not be liable to you in any circumstances whatsoever. Our suppliers (such as tour operators) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. The conditions set out below will not apply in these circumstances.
Flight only bookings are subject to the terms and conditions of the airline that you are travelling with. Accommodation only bookings are subject only to the terms and conditions of the accommodation owner/supplier.
However where Travelmenu sell a package or other service to you as principal (a package holiday is defined as a flight and accommodation plus any additional components that are booked and paid for as an inclusive price in one transaction), the following conditions will apply. Travelmenu voluntarily accepts in the case of packages the legal liabilities imposed on 'organisers' by the Package Travel, Package Holidays and Package Tours Regulations 1992.
1. Your Holiday Contract2. Your Financial Protection
3. ABTA
4. Your Holiday Price
5. Surcharges
6. If You Change Your Booking
7. If You Cancel Your Holiday
8. If Travelmenu Changes or Cancels Your Holiday
9. Force Majeure
10. If You Have A Complaint
11. Our Liability to You
12. Prompt assistance in resort
13. Passport, Visa and Immigration Requirements
14. Excursions
15. Disabled Clients
16. Medical Advice
17. Accuracy
18. Insurance
19. Safety Standards
20. Local Laws
21. Weather
22. Other hotel guests
23. Meals
24. Flight seat requests
25. Direct/Non Direct flights
26. Flying times
27. Car hire
28. Data Protection
29. Marketing
1. Your Holiday Contract
The person making the online booking guarantees that they have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The receipt of the your payment will indicate that you or your travel agent have read the Terms and Conditions and have accepted them. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
2. Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this website and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 9245 in respect of any package which includes a flight, and under our membership of ABTA for any other package.
If you book arrangements other than a package holiday from this website, the financial protection referred to above does not apply.
3. ABTA
We are a member of ABTA, membership number W9701 We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com/heretohelp.shtml
The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website http://www.abta.com/heretohelp.shtml
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details can be obtained from http://www.abta.com/heretohelp.shtml.
4. Your Holiday Price
We reserve the right to alter the prices of any of the holidays shown on our website. Prices shown on this website are believed to be correct at the time of enquiry. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Payment methods and charges
We accept all major credit and debit cards (Visa, Mastercard, American Express, Diners, Delta and Switch) as payment for most products. We are unable to accept cash, personal cheques, bank cheques or bank drafts.
Card Fees: Please note, customers choosing to use a credit card will be charged a handling fee depending on the type of card used: 2% - Mastercard, Visa; 2.5% - Diners, American Express.
Price does include
Included are the services which we have confirmed to you in writing. For example, accommodation, transfers, tours, cruises, car hire, government taxes or any other inclusions (please note this list is not intended to be exhaustive) will be those confirmed on your confirmation invoice together with any further Individual items you may have purchased.
Prices do not include
For example, any costs incurred by you whilst travelling to and from your destination unless specified on your confirmation invoice; meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, personal services, local expenses (resort taxes, parking fees, marine park taxes) not specified as being included in your invoice. It is therefore recommended that you retain sufficient local currency to meet any such charges which may arise.
When you book with Travelmenu, we will ask you to provide us with credit card details in order to cover the full cost of the holiday. You may be offered the choice to pay a deposit at the time of booking and then pay the balance at a later date, but this is not guaranteed and will depend upon the precise holiday arrangements you choose and how much in advance you book.. If you are offered this facility, you may also take advantage of our auto-payment feature, which enables us to automatically process payment of the balance on the due date. If you choose this option, Travelmenu will retain details of the credit card that you use to pay the deposit and process payment of the balance using the same details. You will be sent a reminder email prior to the final payment being taken.
If you are paying in full immediately and there are problems with your credit card which mean that Travelmenu cannot collect the payment, Travelmenu will not permit you to complete the booking and will not collect any money from you. If we have problems processing your card after the booking is made we will notify you to enable you to provide alternative payment details.
If you have attempted to pay a deposit and there are problems with your credit card which mean we cannot collect the deposit payment, Travelmenu will not permit you to complete the booking and will not collect any money from you.
Your final payment is typically due not later than six weeks before your date of travel, although Travelmenu will advise you at the time of booking of the exact date that your final payment is due. If you opt to use the auto-payment feature, you must ensure that the credit card being used for final payment will be valid on the scheduled due date. The billing contact that you specify on this page will be the person contacted for any payment issues. In the event of non-payment of the balance, Travelmenu has the right to retain your deposit and to cancel the booking. No changes can be made to a booking prior to final payment being received.
The price of your travel arrangements was based on currency exchange rates quoted in the Financial World Times World Currencies Table on the date you make your booking.
Currency List:
U.S. Dollars, Canadian Dollars, Australian Dollars, British Pounds, Euros, Japanese Yen, Czech Koruna, Danish Krone, Hong Kong Dollar, Hungarian Forint, New Zealand Dollar , Norwegian Krone, Polish Zloty, Singapore Dollar, Swedish Krona, Swiss Franc
5. Surcharges
In respect of non packages Travelmenu reserve the right to pass on any surcharges to you.
For packages, changes in transportation costs, including the cost of fuel dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.
Travelmenu will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if Travelmenu are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
Travelmenu will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
6. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, Travelmenu will do its utmost to make these changes but it may not always be possible. Any request for changes to be made must be communicated from the person who made the booking to our customer service department Y3VzdG9tZXJzZXJ2aWNlQHRyYXZlbG1lbnUuY29t. You will be asked to pay an administration charge of £30 per person. These cancellation charges are in addition to any charges passed on to Travelmenu by suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Any change you make within 8 weeks of departure will be treated as a cancellation by you and we will make a cancellation charge as set out below.
Certain travel arrangements may cannot be altered after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
The price of your new holiday arrangements will be based on the prices that apply on the day you ask for the change. These prices may have changed from those applicable when you booked your holiday.
If the change means Travelmenu must send you new tickets, Travelmenu cannot give you any refund until we have received from you all your old travel documents, including tickets. Some types of accommodation (such as apartments, or hotel rooms with reductions for three adults) are priced according to the number of people staying there. It follows that if your booking changes because someone in your party cancels, Travelmenu will recalculate your holiday cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up.
No changes can be made to any bookings until full payment has been received. If you have paid a deposit on your holiday when booking, you will need to make your final payment prior to making any changes.
7. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at Y3VzdG9tZXJzZXJ2aWNlQHRyYXZlbG1lbnUuY29t. Since Travelmenu incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in this table:
| IF YOU CANCEL YOUR HOLIDAY | |
| Period before departure within which notice of Cancellation is received by Travelmenu | Amount of cancellation charge |
| More than 56 days | Deposit only |
| 29-56 days | 50% or deposit whichever is greater |
| 15-28 days | 60% or deposit whichever is greater |
| 7-14 days | 90% or deposit whichever is greater |
| Less than 7 days | 100% of holiday cost |
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
8. If Travelmenu Changes or Cancels Your Holiday
It is unlikely that Travelmenu will have to make any changes to your travel arrangements, but Travelmenu does plan the arrangements many months in advance. Occasionally, Travelmenu may have to make changes and Travelmenu reserves the right to do so at any time. Most of these changes will be minor and Travelmenu will advise you at the earliest possible date. Travelmenu also reserves the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, Travelmenu may have to cancel it. However, Travelmenu will not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
In accordance with EU Regulation 2111/2005 Travelmenu are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows:
- British Airways
- Lufthansa
- Air France
- Iberia
- Swiss
- SAS
- Quantas
Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
The following provisions apply only where Travelmenu is the organiser of a package. If Travelmenu makes a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
| IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY | IF WE CANCEL YOUR HOLIDAY | |
| Period before departure within which notice of major change is or notified to you | Amount you will receive from us | Amount you will receive from us |
| More than 56 days | £0 | Deposit only |
| 29-56 days | £20 | 100% of holiday +£20 |
| 15-28 days | £30 | 100% of holiday cost +£30 |
| 7-14 days | £40 | 100% of holiday cost +£40 |
| Less than 7 days | £50 | 100% of holiday cost +£50 |
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
9. Force Majeure
This means that Travelmenu will not pay you compensation if Travelemenu has to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond Travelmenu's control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
10. If You Have A Complaint
If you are not satisfied with any aspect of your travel arrangements please bring the matter as soon as possible to the attention of the relevant person (for example, the tour operator representative, airline or hotel staff). If they cannot help you must contact us on Y3VzdG9tZXJzZXJ2aWNlQHRyYXZlbG1lbnUuY29t and we will do everything reasonably possible to deal with the matter. If you are still not satisfied please email Travelmenu at Y3VzdG9tZXJzZXJ2aWNlQHRyYXZlbG1lbnUuY29t within 28 days of returning home.
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Disputes which cannot be amicably settled may if you wish to do so, be referred to arbitration under a special scheme arranged by the Association of British Travel Agents. For full details see clause 3 of these booking conditions.
11. Our Liability to You
(i) In respect of packages sold by us as principals -:
Travelmenu promises to make sure that all parts of the holiday/tour, entertainment or activity which it has agreed to arrange as part of its contract are provided to a reasonable standard and in accordance with that contract. Travelmenu also accepts responsibility for what its employees, agents and suppliers do or do not do. However please note that Travelmenu will not be liable for injury, illness death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or consequent losses was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers in providing the services which we are contractually obliged to supply. And in all claims of whatever nature Travelmenu will not be liable where the alleged loss or damage results from any of the following;-
(a) the fault of the person(s) affected or any member(s) of their party or;
(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or;
(c) an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see force majeure)
(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.
In addition, Travelmenu will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something about which you did not tell us when you booked your holiday/tour, entertainment or activity, and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs or other sum which you have suffered relate to any business. Please note, Travelmenu cannot accept responsibility for any services which do not form part of our contract. This includes for example any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. The promises Travelmenu makes to you about the services it has agreed to provide or arrange as part of its contract and the laws and regulations of the Country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the complaint or claim complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which could have applied had those services been provided in the UK. In respect of travel by air, sea and rail, our liability will in all cases be limited as if we were carriers under the appropriate Conventions which include;-The Athens Convention, The Montreal Convention and the Berne/Cotif Convention.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices Travelmenu.com Ltd, 90-100 Sydney Street, Chelsea, London, SW3 6NJ, UK.
Electronic links to conventions can be found here:
(ii) In respect of non packages - :
Travelmenu promises to use reasonable skill and care in the performance of its contractual obligations subject to and in accordance with these Booking Conditions. Travelmenu's contractual obligations consist of using its reasonable skill and care in making your booking and arranging your accommodation/car hire/flight/entertainment or activity as well as using reasonable skill and care to choosing providers . Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. Travelmenu will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which does not result from any failure by Travelmenu to use reasonable skill and care as referred to above.
Please also note, Travelmenu cannot accept responsibility for any services which do not form part of your contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on the Travelmenu's website and Travelmenu has not agreed to arrange them for you. This also includes any excursion or activity you book or purchase locally in resort.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from Travelmenu. Your right to a refund and/or compensation from Travelmenu is set out in clause 7. If any payments to you are due from Travelmenu, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk.
12. Prompt assistance in resort
If the contract Travelmenu has with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which Travelmenu or its suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, Travelmenu will offer you such prompt assistance as is reasonable in the circumstances. Please email us at Y3VzdG9tZXJzZXJ2aWNlQHRyYXZlbG1lbnUuY29t.
13. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Travelmenu does not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. The Foreign & Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check the www.fco.gov.uk , alternatively, you can contact the ABTA Information Department on 0891 202520 (calls charged at 50p per minute).
14. Excursions
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by Travelmenu. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with Travelmenu. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
15. Disabled Clients
Travelmenu is not a specialist disabled holiday company, but we will do our utmost to honour any special requirements you may have. Before making a booking we will need to know if you have any medical/physical/mobility needs which might affect how and if we can deliver all your chosen holiday services. These needs may affect your flight, transfers or the suitability of your chosen accommodation or other aspects of your holiday. We would ask therefore that you submit any special needs/requirements to us before making a reservation. Travelmenu cannot be held liable if you fail to tell us about any special requirements that may affect the quality of your holiday/tour.
16. Medical Advice
Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit. Check what vaccinations you need with your GP at least six weeks before you travel or refer to the Department of Health for up to date advice. Make sure that any medication you need to take regularly is legal in the country you are travelling to. Pack any prescription medication in your hand luggage and take the prescription with you. If you are travelling within the EU, get a Form E111 from the Post Office so that you can get reduced or free emergency care.
Airline regulations state that women 28 weeks or more into pregnancy at the time of return travel must have written confirmation from a doctor that they are fit to travel when checking in for their outward flight. Normally, permission to travel is refused after 32 weeks. Travelmenu can only accept your booking upon the clear understanding that Travelmenu cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason.
17. Accuracy
The facilities provided on this site are maintained and updated by Travelmenu. All holidays and discounts displayed are subject to availability and certain terms and conditions. Where Travelmenu is acting as agent Travelmenu cannot be held responsible for any incorrect information featured, however we take every reasonable measure to ensure that all details are correct at the time of entry. Holiday and accommodation descriptions shown on this site are provided electronically by our suppliers. Any alteration to the holiday or product details will be given at the time of booking from electronic updates supplied by our respective suppliers.
18. Insurance
Insurance ???‚¬??? It is a condition of booking that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is rarely adequate for package holiday or holiday flight bookings.
If you require insurance cover, Travelmenu will be pleased to arrange it at the time of booking, though you are free to make your own arrangements.
Insurance Warranty
1. At the time of effecting the insurance purchased through Travelmenu you must confirm:
(a) That you are not aware of any reason why the holiday should be cancelled or curtailed;
(b) That no person to be covered by the insurance policy is receiving or awaiting treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or for the purpose of obtaining medical treatment or where a terminal prognosis has been given;
(d) That if you or any other member of your party has received treatment as a hospital in-patient during the six months prior to booking you/they have obtained medical opinion as to the advisability of taking the holiday;
2. You will advise the company if any of the above arise after taking this insurance.
19. Safety Standards
Safety standards in some countries may not reach the same level of those enjoyed in the UK, although all properties comply with applicable local and/or national health and safety laws, etc. Monitoring & enforcement of such are subject to the regulations of each country. We therefore advise clients to take all reasonable precautions whilst on holiday and, in particular, to familiarise yourself with fire escape routes.
20. Local Laws
In some destinations, local laws and religious observance can lead to the withdrawal of certain facilities. In all Muslim countries visitors are reminded that during the month of Ramadan, local bars and restaurants (including hotel restaurants) change their opening hours so that staff can adapt their eating habits to the restrictions imposed upon them (as per Muslims in general) during daylight hours. Visitors are also requested to refrain from eating, drinking and smoking in public areas during daylight hours. In Sri Lanka, it is common during full moon holidays (Pooya Days) for hotels not to serve alcohol from hotel bars. In this case, it is usually permitted to consume alcohol in your rooms but not to buy from any premises. In Aruba, Mexico, India and Venezuela, when elections are being held, it is common for all licensed premises to be closed for the sale of alcohol (including the service of alcohol in All Inclusive properties). In the Maldives, it is forbidden to import alcohol into the country, but alcohol is for sale in all tourist resorts. USA drinking and gambling laws are very strict. You need to be 21 years of age in order to be served. To gamble, you must also be 21 years or older. March and June are often very busy months when the resorts are traditionally popular with young North American students.
The appropriate Tourist Offices will be happy to supply more detailed information. Travelmenu suggests that you take this into consideration when selecting your departure date.
21. Weather
Florida, the Caribbean and Mexico are occasionally affected by tropical storms and hurricanes between June - November. Such storms can blow up quickly and it is impossible to predict their path or duration more than three to four days in advance, often less. South East Asia may be affected by a monsoon season, typically between May - September. Travelmenu cannot be held responsible for disruption to your holiday due to these or any other bad or unusual weather conditions.
22. Other hotel guests
Many hotels host conventions and conferences. Also, at certain times of the year, some destinations welcome groups such as students, associations or clubs. Travelmenu does not have exclusive use of properties The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups. Travelmenu has no control over the acceptance of bookings at the hotels it features. Travelmenu is therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.
23. Meals
Travelmenu includes the most up-to-date information available about meal services , but occasionally arrangements will change and Travelmenu has no control over this. If you book half board the first meal you will receive will usually be dinner on the day of your arrival in resort and the last meal will be breakfast, but this will depend on the times of arrival/departure. Clients arriving late may receive a cold meal.
24. Flight seat requests
We strongly recommend that you check in early if you have particular seat requests. Travelmenu has no control over the allocation of seats, even if pre-booked with the airline, and cannot guarantee that specific seats will be available on flights.
25. Direct/Non Direct flights
The flight routes used to make up your holiday may be based on special fares in order to offer the best price; this may mean they do not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on/off. Details of any stops will be given during the booking process and are clearly identified on your itinerary which will be sent to you when you confirm your booking.
26. Flying times
The times given are given on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft). They are given for guidance only and are subject to alteration and confirmation.
27. Car hire
- Drivers must usually be aged between 25 and 65 although this can vary from country to country.
- Cars hired are subject to applicable local laws, regulations and other terms and conditions applicable locally.
- drivers must produce a full valid driving licence when taking delivery of the hire car.
- The driving licence must be held for at least one year, indeed some countries require more (for example 3 years in Cyprus).
- An excess amount may be applicable in the event of theft or damage to the hire car. This will vary depending on the car group and country of rental. Purchase of an optional insurance locally (called super CDW or super TP) at an extra charge will remove/reduce the excess applicable. You acknowledge that in no event can Travelmenu be liable for such excess or provision of additional insurance as detailed or otherwise.
- A credit card swipe will be taken as a deposit on collection of the hire car.
- Additional charges may be payable locally such as refuelling, additional driver charges, young driver surcharge and delivery and collection fees (as well as items such as CDW referred to above). You acknowledge that in no event shall Travelmenu be liable for such additional charges as detailed or otherwise.
- Child seats are normally available on request and are payable locally.
- Petrol is usually not included in the hire tariff. This will vary depending on the car group and country of rental and you should check this. It is common for cars to be supplied with full tanks, on the basis that they must be returned with full tanks also if further charges are to be avoided.
- No refunds apply on un-used rental days. You acknowledge that in no event shall Travelmenu be liable for such car hire refunds as detailed or otherwise.
28. Data Protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address and any special requirements. Travelmenu takes full responsibility for ensuring that proper security measures are in place to protect your information. Travelmenu must pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels and transport companies. The information may also be provided to security or credit checking agencies, public authorities such as immigration if required by them or as required by law. Additionally where your holiday is outside the European Economic Area, controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to sensitive information that you give us such as details of any disabilities/religious requirements. In making this booking you consent to this information being passed on to the relevant person(s). We will confirm the details we hold about you on request.
29. Marketing
Travelmenu does not share any information with third parties, but we would like to hold your information, where collected by us for our own future marketing purposes. If you do not wish to receive promotional information in the future please inform us as soon as possible.
These terms and conditions were prepared by Stephen Mason Solicitors of Leeds for the use of Travelmenu.com Ltd. © Travelmenu.com Ltd 2007.
